Is SeatGeek legit? Here’s everything you need to know about the ticket reseller

Buying concert tickets can be scary, especially when you miss a Ticketmaster presale and have to buy from a reseller.
There have been a number of stories of live music fans getting scammed out of tickets, which makes people hesitant to use other ticketing websites.
However, for fans of artists on hugely successful tours, such as Taylor Swift’s “Eras Tour” and Sabrina Carpenter’s “Short N’ Sweet” tour, a lot of fans were forced to shop off secondary market websites, like StubHub or Vivid Seats, as tickets sold out in seconds on Ticketmaster.
SeatGeek is another one of these popular sites that fans use to buy reseller tickets for incredibly popular tours.
While you may be nervous trying out new websites to purchase concert tickets on, we are here to evaluate if SeatGeek is legit and give you the gist on one of the major players in the ticket resale market.
Now, here is everything that you need to know about SeatGeek.
Related: Is Viagogo legit? Here’s everything you need to know about the ticket reseller
SeatGeek was developed in 2009 by Jack Groetzinger and Russell D’Souza and “it was a first-of-its-kind product created to help ease the pain of trying to purchase secondary, otherwise sold-out tickets online”.
The purpose of SeatGeek, as stated on their website, is to help fans get their hands on sold-out tickets with no hidden fees and 100% Buyer Guarantees.
These live events range from concerts to comedy, sports to theater, and everything that can be done live.
Suppose you miss out on Ticketmaster presales (which it feels like everyone does these days) for big stars, like Taylor Swift, Sabrina Carpenter, or Sebastian Maniscalco. Chances are, you’ll need to look on websites, like SeatGeek, to find tickets to their shows.
Yes, SeatGeek is a legitimate merchant in the ticket resale marketplace.
SeatGeek’s website states that, “SeatGeek ensures high-quality tickets by requiring all sellers to comply with all applicable laws, rules, regulations, and ordinances, as well as our Ticket Policy.”
The ticketing website also only partners with vetted teams, venues, artists and licensed ticket brokers, to ensure only legitimate tickets get in the hands of live music fans.
SeatGeek also reassures fans that receiving a fake ticket through them is also very slim to none. However, if something happens, then SeatGeek has a set plan in order.
Their website states, “Each vendor has a money-back guarantee that will force the faulty ticket broker to reimburse you up to 120% of the ticket cost in cases where they are fake or have already been used. Because of this, fraudulent ticket cases are extremely rare.”
SeatGeek also states on their website that, “SeatGeek’s Buyers Guarantee ensures that you can 100% trust the tickets you buy by providing a guarantee of receiving valid tickets delivered on time and offering full refunds on canceled events, as well as extended use of your ticket for any postponed or rescheduled events.”
While there are fees for SeatGeek, there are no hidden fees and buyers know upfront what they are paying.
The SeatGeek website says, “To avoid hidden fees while browsing for tickets, apply the “include fees” toggle filter on the event page. This will allow you to see the full price of each ticket, including all fees, long before final checkout.”
No, SeatGeek does not have a rewards program
SeatGeek is a valid, customer-centric ticket reseller. The secondary market website strives to protect customers from fake tickets and ticketing scams.
While it is always good to be cautious, this is a website you don’t have to worry about when buying concert tickets.
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Nicole Iuzzolino can be reached at [email protected]. Have a tip? Tell us at nj.com/tips.